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Guest Information 2018-05-09T11:22:36+00:00

GUEST INFORMATION

BOOK

What is the cancelation policy and can I modify the reservation? 2018-05-09T10:58:27+00:00

Our cancelation policy is as follows:

  • Free cancellation up to 14 days before arrival
  • 50% until the day of arrival

If you need to modify your reservation, contact us and we will not hesitate to help you.

When do I pay for an apartment? 2018-05-09T10:54:31+00:00

During your reservation you will need to provide us with your credit card information, but the payment will be made the day of your arrival.

When do I receive confirmation of my reservation? 2018-05-09T10:53:53+00:00

After you make your reservation you will receive the confirmation email with all the details.

How do I make a reservation? 2018-05-09T10:53:21+00:00

After your search, once you are happy with your selection and price, make your reservation by our website. As well, you can make your booking by calling us or by email. We will help you with your search and your booking.

How do I search for an apartment? 2018-05-09T10:52:57+00:00

Go to our home page and select your arrival and departure dates, number of bedrooms and number of guests, and then click on “Search”. On the following page, you can see the list of all available apartments and you can find the one you are interested in.

CHECK IN / CHECK OUT

What time is check out? 2018-05-09T11:00:46+00:00

The check out time is 12:00. If your flight is after the check out hours, you may leave your luggage in our check in office free of charge.

What if I arrive after the check in hours? 2018-05-09T11:00:24+00:00

We offer Late Check in services, so you can arrive at the time you want, and we will be at your disposal to receive you (extra fee).

What if another guest in my party arrives before me? Can they check in for me? 2018-05-09T11:00:04+00:00

To prevent the fraud, only the person whose name is on the reservation can make the check in. But upon your arrival you can send an authorization by email, with the copy of your Passport and Passport of the person you are authorizing for check in.

What time is check in and where do I check in? 2018-05-09T10:59:45+00:00

The check in time is from 15:00 to 21:00 every day. A few days before your arrival, you must contact the reception to communicate your arrival time and organize your check in. Once you arrive at the destination, please contact us by pone and go directly to the apartment or meeting point previously arranged.

¿Cómo llego desde el aeropuerto (estación de tren o bus) al apartamento? 2018-05-30T10:30:49+00:00

Puede buscar el transporte usted mismo o puede contratar nuestro servicio de transfer. Ofrecemos traslados en minibus, coche o taxi. Tenemos la solución que mejor se adapta a sus necesidades (tarifa extra).

When do I receive the address of my apartment? 2018-05-09T10:58:59+00:00

Once you made your reservation, we will email you the confirmation of your booking with all the necessary details, the address of the apartment included.

STAY

Can I leave a review after my stay? 2018-05-09T11:04:53+00:00

Yes, of course! We value your feedback and our customers reviews help us to improve our services. You can leave a review on our website, right under the apartment’s description or you can simply send us an email or review us on Tripadvisor or any other travel website.

Where can I park near my apartment? 2018-05-09T11:04:31+00:00

Most of our apartments are located in historical city centre, which big part is pedestrian or you can find parking spaces but mostly you are obligated to pay for it. To avoid everyday stress you can contact us, and we can provide you with a parking place close to your apartment (extra fee).

Where can I find more information about things to do in Malaga? 2018-05-09T11:04:13+00:00

You can check our site what to do, were you can find various activities you can do and the information about the events happening each month in Malaga.

What can I do in the event of emergency? 2018-05-09T11:03:55+00:00

In the contract we provide you with the contact number you can use during your stay. As well, you will have at your disposal an emergency number you can use outside of office hours.

What happens if I break something? 2018-05-09T11:03:29+00:00

If you break something in the apartment, just contact us, so we can repair or replace the item. Eventually we will decide if any extra charge will be incurred for the damage.

Is smoking allowed in the apartments? 2018-05-09T11:03:09+00:00

Smoking is prohibited in the apartments, only in terraces.

Are pets allowed? 2018-05-09T11:02:50+00:00

Our apartments do not allow pets, but we offer you the dog day-care service if you are interested (extra fee).

Does my apartment have Wi-Fi? 2018-05-09T11:02:28+00:00

All our apartments are equipped with free internet (Wi-Fi) for you to use.

Are bed linen and towels included in the price of the apartment? 2018-05-09T11:02:08+00:00

The apartment will be equipped with all the basic necessities, including bed linen and bath towels.

What is provided in the apartment? 2018-05-09T11:01:47+00:00

All our apartments are fully equipped with a kitchen, bathroom, washing machine, hair dryer, TV and Wi-Fi. Extra equipment such as dryer vary depending on the apartment. This information can be found in the detailed description available for every apartment.

Are utility charges (final cleaning, electricity, water) included in the price of the apartment? 2018-05-09T11:01:30+00:00

Final cleaning, electricity and water are already included in the price.